716 Spring Mills Road
Westminster, MD 21157
410.861.6592 (Office)
443.858.3780 (Mobile)



Customer Service & Sales Services

bob_clientCustomer Service
The mastery of customer service can mean the difference between success and failure. Customer retention is highly important in today’s competitive market and improving customer service is often the key to success.

The Customer Service process is a results-oriented process which is customized to meet the specific customer service issues within your organization. The process includes developing effective methods for handling complaints, mastering difficult situations and fine tuning listening skills. Click here to download Customer Service PDF

Customer Loyalty
Developing loyal customers, not just satisfying your customer’s needs, is the critical difference in creating sustainable organizational success. The value of loyal customers is: they always return, they provide word-of-mouth advertising and referrals, they are willing to pay more for your product or service and when there is a mistake loyal customers are more forgiving.

In the Customer Loyalty process, participants will assess their ability to understand and manage their emotions, recognize the emotions of others, and develop the ability to manage relationships with both customers and peers. Click here to download Customer Loyalty PDF

Customer Loyalty Management Awareness
As a management team, one of your most critical functions is determining how best to relate to your customers. You must develop appropriate customer-oriented strategies, design and implement customer friendly policies, develop your employees to create and sustain customer relationships, and constantly monitor and continuously improve your progress.

To create loyal customers, a company needs to provide a positive emotional tie during every Point of Connection (POC) even though it may seem to be a small insignificant details. Click here to download Customer Loyalty Management Awareness PDF

Today’s sales professionals, as well as today’s buyers, are better educated, more informed and have more options than ever before. These changes have created new, exciting, and challenging possibilities in every organization. Success requires innovative ideas and finely developed skills.

The Sales Development Process offers a comprehensive , concise process that will help develop a skilled, successful sales professional by uniting current sales skills with a personal development system. Click here to download Sales PDF

Site Map

     >> Services  


Executive Leadership
Entrepreneurial Leadership & Strategic Thinking


Customer Service
Customer Loyalty
Customer Loyalty Management Awareness Sales

Time Strategies
Strategic Planning
Annual Goals Review
RAC Attribute Index
D.I.A.L.O.G. Organizational
Assessment Instrument